Privacy Policy and Data Protection

Learn more about our privacy approach, how we process your information, your data rights, and the ways we work to protect you under South African and international standards.

Information We Collect

We collect data to provide services, improve user experience, and communicate clearly with you.

• Contact information such as name, phone, email, and address for communications and service assessment.
• Service information including types of rooms to be upgraded and your comfort preferences.
• Site usage data collected via cookies, analytics tools, and forms to enhance site performance.
• Records of communications and support requests to help our team deliver better service.

How We Use Your Data

Your information is used exclusively for service delivery, communications, and business improvement.

• To review your inquiry and arrange consultations or visits to your home
• To process assessment results and recommend personalised solutions
• To send you updates about your request or support information as needed
• To improve our site and services through analytics and feedback

Legal Basis for Processing

Processing is conducted as allowed by South African POPIA and GDPR, with your consent and on legitimate grounds.

We rely on your explicit consent, contract necessity, and legitimate interest to provide and improve our home comfort services.

Sharing Information

Your data is never sold or shared beyond what is necessary for delivering our services.

• Sharing with trusted service partners (installers, delivery teams) strictly for fulfilling your requested comfort upgrades.
• Professional service providers where required by law or safety obligations.
• No data is shared for marketing by unrelated third parties or sold under any circumstances.

Data Security

Your data is encrypted, securely stored, and accessed only by authorised staff or service providers. We take appropriate steps under South African POPIA and GDPR to prevent unauthorised access, risks, or data loss. Regular reviews and updates are performed to maintain high security standards.

Your Data Rights

You may request, review, or remove your data at any time under GDPR and POPIA.

• Request a copy of all personal data we hold about you and how it's used.
• Request correction of any inaccurate or outdated information.
• Request that your personal data be deleted from our records when no longer needed.
• Object to or restrict our use of your data under certain circumstances.

Cookies Policy

Our website uses cookies to function properly, remember your preferences, and analyse site visits. You can manage cookie preferences at any time in your browser or view our Cookie Policy for details.

Cookie Policy Cookie Policy

Contact Us

For questions about your privacy or rights, our data protection contact is available during business hours.

Policy Changes and Updates

We review and update this policy regularly. You will be notified of any significant changes on this page or via email, if you have provided your address.